Troubleshooting:
-
No Response When Powered On:
- 1 Check if the voltage is 220V
- 2 Check the fuse inside the fixture
- 3 Check if the power supply outputs proper voltages (32V, 12V, 5V)
- 4 Check if the circuit board is working correctly (indicator lights):
- 4.1 Red light indicates power supply is working
- 4.2 Yellow light indicates CPU is working
- 4.3 Green light indicates signal is working
-
Power On, Resets But No Light:
- 1 Check if the bulb is good and properly installed
- 2 Check if the power supply outputs 12V, and if there’s 12V at the ignition point when the mother board thermal switch is short-circuited
- 3 Check if the thermal switch has an open circuit
- 4 Check if the electronic ballast outputs approximately 380V during ignition
-
Lights Reset After Working for Some Time:
- 1 Unstable output from the power supply
- 2 Loose or poorly compressed wiring causing poor contact, leading to automatic reset
-
Bulb Turns Off Automatically:
- 1 If the bulb turns off and later turns on again by itself, check if the cooling system is functioning properly. If there’s a cooling system fault, the bulb may turn on again.
- 2 If the bulb doesn’t turn on again after going out, the bulb may be defective (e.g., surface whitening, internal blackening), and the bulb’s life has ended.
- 3 If the fixture has been without control signal for a long time, the bulb may enter automatic protection mode and will light up once the signal is received.
-
Bulb Lights, Motor Resets Normally, but No Control:
- 1 Check the signal connection (DMX)
- 2 Check the fixture address code
- 3 Check if the signal IC (75176) is damaged
-
Fuse Blows or Power Supply Trips After Powering On:
- 1 Check if the ballast is short-circuited or if the inrush current is too large during power-up
- 2 Check if the bulb is grounded
- 3 Check if high voltage inside the fixture is short-circuiting to ground
-
Bulb Lights but Cannot Turn Off:
- 1 Check if the “Electronic Ignition Off” setting is enabled in the menu
- 2 Check if the thermal switch is short-circuited
- 3 Check if the ballast is faulty
-
Bulb Lights, Can Be Controlled, But Not White After Reset:
- 1 Check if the distance between the Hall sensor and magnet is within 2–3mm
- 2 Check if the fixture is properly zero-positioned
-
Motor Shaking or Losing Steps:
- 1 Check if the motor is short-circuited, causing IC (3711) damage
- 2 Check if the mother board is damaged
- 3 Check if screws on gobo and color wheels are tightened properly
- 4 Check if the Hall sensor and magnet are misaligned
-
Channel Component Sticking:
- 1 Check if any parts are deformed, causing rubbing
- 2 Check if parts are properly installed
- 3 Check if any parts have fallen off, causing jamming
- 4 Check if the stepper motor is malfunctioning, causing the motor shaft to lock
-
No Display on the Display Panel:
- 1 Check if the display panel is damaged
- 2 Check if the 7-pin ribbon cable connecting to the display is loose or damaged
-
X and Y Axes Losing Steps or Unable to Position:
- 1 Too much dust on the optocoupler, causing infrared light to fail to reach the target position
- 2 Optocoupler board is damaged, or the distance between the optocoupler wheel and optocoupler is not adjusted correctly (ensure the optocoupler is centered with no scraping, bumping, or rubbing)
- 3 Check if the stepper motor mounting screws are too loose or too tight
- 4 Check if the belt fixing screws are tightened
- 5 Check if the belt is broken